服务条款
Terms of Service

本服务条款（下称“本条款”）由中数慧智科技（成都）有限公司（下称“我们”）与访问或使用慧智AI超集平台（下称“本平台”）的用户（下称“您”）共同订立。您注册账号、提交需求、下单或以其他方式使用本平台，即表示您已阅读、理解并同意本条款及《隐私政策》。如您不同意，请停止使用本平台。

第一条 定义

• 本平台：慧智AI超集，包括网站、页面、账号系统、需求清单、订单与合同流程、AI 导购与咨询服务。
• 商品：通过本平台展示或交付的 AI 软硬件、算力与量子计算资源、模型与授权、数字化服务、智能体服务及行业解决方案。
• 自营商品：商品页标注“自营”并由我们直接销售与交付的商品。
• 第三方商品：商品页标注具体供应商名称、由该供应商销售与交付的商品。
• 订单：您通过本平台提交并由我们或供应商确认的采购请求及其附件（报价单、技术方案、SLA、合同）。

第二条 平台角色与责任边界

本平台采用自营与第三方入驻相结合的模式：

• 对于自营商品，我们是销售方，就商品质量、交付与售后直接向您承担责任。
• 对于第三方商品，供应商是销售方并就该商品的质量、交付与售后承担责任；我们作为平台经营者承担入驻主体资质审核、信息审核、交易记录留存、协助维权与争议协调的义务。商品页与订单中会明确标注销售方。
• 我们不对第三方商品的性能、适配性与合规性作出超出其官方文档的保证，但我们承诺对供应商资质与商品信息履行合理审核义务。

第三条 账号

您应提供真实、准确、完整的注册与联系信息，并在变更时及时更新。您应妥善保管账号与密码，账号项下的行为视为您本人的行为，但因我们的系统安全缺陷导致的除外。发现账号被未授权使用时，您应立即通知我们。您可将账号授权给贵司员工使用，但应对其行为负责。

第四条 商品信息与价格

本平台展示的商品名称、参数、图片、参考价与库存状态仅供参考，可能因供应商调整、汇率波动、算力配额变化而变更。页面展示价格不构成要约。具有约束力的价格、规格与交付范围以我们出具的正式报价单、订单确认与合同为准。如页面信息存在明显错误（如标价错误），我们有权在交付前更正并通知您，您可选择按更正后条件继续或取消订单并获全额退款。

第五条 下单与合同成立

您提交需求清单或订单构成采购要约。合同自下列时点成立（以较早者为准）：（1）我们或供应商向您发出书面订单确认；（2）您按订单要求完成付款且我方确认到账；（3）双方签署书面合同。如双方另行签署书面合同，该合同的约定优先于本条款。我们有权基于合规审查、供应能力或商业合理性拒绝订单，拒绝时已收款项全额退还。

第六条 支付与发票

• 支持方式：对公银行转账、PayPal 在线支付、按合同约定的分期或里程碑付款。具体可用方式以结算页与订单确认为准。
• 币种与汇率：以订单确认的币种与金额为准；跨境支付产生的银行手续费、汇兑差额及代扣税费由付款方承担，另有约定除外。
• 发票：我们按已收款项开具增值税发票。您应在下单时提供准确的发票抬头、税号与接收方式；因信息错误导致的重开由您承担相应成本。
• 逾期付款：超过约定付款期限 15 日未支付的，我们可暂停交付、暂停服务或解除订单，并保留追究违约责任的权利。

第七条 交付与验收

交付方式包括账号与授权码发放、API 密钥与配额开通、软件与硬件发货、远程实施或现场实施。数字类商品在开通凭证发出时视为交付完成；硬件类商品在承运人签收时视为交付完成。除订单另有约定，您应在交付后 5 个工作日内完成验收；期间未提出书面异议的，视为验收通过。验收标准以订单附件中的技术方案与验收清单为准。

第八条 取消、退款与售后

• 未交付：您可在交付前书面申请取消，我们全额退还已收款项（扣除已实际发生的第三方费用）。
• 已交付的数字商品与授权：因其可即时复制与使用，不支持无理由退款；商品存在质量瑕疵、与约定不符或无法正常使用的，我们或供应商应修复、替换或按未使用部分退款。法律另有强制规定的，从其规定。
• 算力与量子资源：按订单约定的计费周期与实际用量结算；已消耗的算力不予退还。
• 定制与项目类服务：按合同里程碑结算，已完成并经确认的里程碑不予退还。
• 退款时限：退款申请经确认后 7 个工作日内发起，因支付渠道处理时效导致的到账延迟不在我方控制范围内。

第九条 算力、模型与量子资源的特别约定

算力、模型推理与量子计算资源依赖第三方基础设施与公共供给，存在排队、配额调整、维护窗口与供给波动的客观特性。就此您理解并同意：

• 我们不承诺 100% 持续可用；可用性指标、故障响应时间与补偿方式以订单附件中的 SLA 为准。无 SLA 约定的，我们按合理商业努力提供资源保障。
• 因上游供应商调整价格、下线产品或变更配额导致的供给变化，我们将及时通知您，并提供替代方案、按比例退款或解除订单的选择。
• 资源仅限订单约定的用途、地域与账号使用，不得转售、分时共享或以任何方式向第三方提供，不得用于挖矿或与本平台业务无关的批量计算。
• 量子计算资源当前多处于实验与科研阶段，计算结果不保证优于经典算法；我们不对特定算法效果、精度或科研结论作出保证。

第十条 供应商与开发者义务

通过本平台提交入驻意向或发布商品的供应商、开发者，应保证其主体资质、商品权属、技术文档与合规状态真实有效，保证商品不侵犯第三方知识产权、不含恶意代码、符合中国及目标市场的出口管制、数据安全与人工智能监管要求，并按其承诺提供售后支持。违反上述义务的，我们有权下架商品、暂停结算并追究责任。

第十一条 禁止用途

您承诺不将本平台及通过本平台获得的商品用于下列用途：

• 违反中华人民共和国法律法规或您所在司法辖区法律的活动；
• 违反适用的出口管制与经济制裁规定，向受制裁国家、地区、实体或个人直接或间接提供、转售、转运商品或技术；
• 大规模杀伤性武器及其运载工具的研究、开发、生产或使用，军事最终用途，或任何违反国际人道法的用途；
• 侵犯他人知识产权、商业秘密、个人信息或其他合法权益；
• 生成、传播违法和不良信息，从事诈骗、虚假宣传或侵害未成年人权益的行为；
• 绕过计费与配额限制、对本平台进行爬取、扫描、渗透、拒绝服务攻击或干扰正常运行；
• 将 AI 输出直接用于医疗诊断、法律意见、金融投资决策等需要专业资质或人工复核的高风险场景而不加核验。

第十二条 知识产权

本平台的界面设计、文字、图形、商标、代码与数据库权益归我们或相应权利人所有。未经书面许可，不得复制、修改、分发、反向工程或用于商业目的。第三方商品附带的知识产权归供应商或其许可方所有，其使用范围以随附许可协议为准。

第十三条 用户内容与 AI 输出

您对提交至本平台的需求描述、文档与对话内容负责，并保证拥有相应权利且不违反法律。您授予我们为履行合同、提供客服与安全审查所必需的有限使用许可。AI 生成内容仅供参考，可能存在错误、遗漏或滞后，不构成技术承诺、法律意见或成交要约，您应自行核验后再作决策。

第十四条 免责与责任限制

因不可抗力（自然灾害、战争、疫情、政府行为、基础电信与电力中断）、第三方基础设施大规模故障、黑客攻击等非我们可控的原因导致服务中断或延迟的，我们不承担违约责任，但应及时通知并尽力减少损失。在法律允许的最大范围内，我们不对间接损失、利润损失、商誉损失、数据损失承担责任；我们就任一订单承担的赔偿责任总额，不超过该订单您实际支付的金额。本条不排除依法不得排除的责任。

第十五条 服务变更与终止

我们可基于业务调整、合规要求或安全需要变更、暂停或终止部分服务。涉及已付款订单的，我们将提前通知并妥善处理交付或退款。您可随时停止使用本平台并申请注销账号。您严重违反本条款的，我们可限制功能、暂停或终止账号，并保留追究责任的权利。

第十六条 通知与送达

我们通过本平台页面公告、站内消息或您注册时提供的邮箱向您发出通知，自发送成功时视为送达。您应保证联系邮箱有效；因邮箱失效导致未收到通知的后果由您承担。您向我们发出的通知应发送至 caihui@alu.scu.edu.cn。

第十七条 法律适用与争议解决

本条款的订立、效力、解释、履行与争议解决均适用中华人民共和国法律（为本条款之目的，不包括香港特别行政区、澳门特别行政区与台湾地区法律）。因本条款产生的争议，双方应友好协商；协商不成的，任何一方均可向成都市有管辖权的人民法院提起诉讼。涉及跨境交易的，双方亦可另行约定仲裁，以书面合同为准。

第十八条 其他

本条款部分条款被认定无效或不可执行的，不影响其余条款的效力。本条款与《隐私政策》共同构成您与我们之间关于本平台使用的完整约定；如与双方另行签署的书面合同冲突，以书面合同为准。本条款以简体中文版本为准。

经营主体：中数慧智科技（成都）有限公司
统一社会信用代码：91510100MADFR34B5H
注册地址：四川省成都市新津区普兴街道清云北路469号3栋3层1号（四川成都新津经济开发区）
联系邮箱：caihui@alu.scu.edu.cn · 电话：+86 199 5028 4149

本条款以简体中文版本为准。其他语言版本仅为便利目的提供，如与中文版本存在歧义，以中文版本为准。相关页脚公示的 ICP 备案号以工业和信息化部备案系统登记信息为准。

These Terms of Service (the "Terms") are entered into between Zhongshu Huizhi Technology (Chengdu) Co., Ltd. ("we", "us") and any person accessing or using the Huizhi AI Supermart platform (the "Platform") ("you"). By registering, submitting a requirement, placing an order or otherwise using the Platform, you confirm that you have read, understood and accepted these Terms and the Privacy Policy. If you do not agree, please stop using the Platform.

1. Definitions

• Platform: Huizhi AI Supermart, including its website, pages, account system, requirement lists, order and contract workflows, AI assistant and consultation services.
• Products: AI hardware and software, computing and quantum-computing resources, models and licences, digital services, agent services and industry solutions offered or delivered through the Platform.
• First-party products: products marked "first-party" on the product page, sold and delivered directly by us.
• Third-party products: products whose supplier is named on the product page, sold and delivered by that supplier.
• Order: a purchase request submitted through the Platform and confirmed by us or the supplier, together with its attachments (quotation, technical proposal, SLA, contract).

2. Platform Role and Allocation of Responsibility

The Platform operates a hybrid first-party and third-party marketplace model:

• For first-party products we are the seller and are directly responsible to you for quality, delivery and after-sales service.
• For third-party products the supplier is the seller and is responsible for quality, delivery and after-sales service. As marketplace operator we are responsible for verifying supplier credentials, reviewing listings, retaining transaction records, assisting with remedies and coordinating disputes. The seller is identified on the product page and in the order.
• We make no warranty as to the performance, compatibility or regulatory status of third-party products beyond their official documentation, but we do undertake a reasonable review of supplier credentials and product information.

3. Accounts

You must provide true, accurate and complete registration and contact information and keep it current. You are responsible for safeguarding your credentials; activity under your account is deemed yours, except where caused by a security defect in our systems. Notify us immediately of unauthorised use. You may authorise employees of your organisation to use the account and remain responsible for their acts.

4. Product Information and Pricing

Product names, specifications, images, reference prices and stock status shown on the Platform are indicative only and may change with supplier adjustments, exchange-rate movements and computing-quota availability. Displayed prices are not an offer. Binding prices, specifications and delivery scope are those in our formal quotation, order confirmation and contract. If a listing contains a manifest error (for example a mispriced item), we may correct it before delivery and notify you; you may then proceed on the corrected terms or cancel for a full refund.

5. Orders and Formation of Contract

Submitting a requirement list or order constitutes an offer to purchase. A contract is formed at the earliest of: (1) our or the supplier's written order confirmation; (2) your completion of payment as required by the order and our confirmation of receipt; (3) execution of a written contract by both parties. Where a separate written contract is executed, its terms prevail over these Terms. We may decline an order on compliance, supply-capacity or commercial-reasonableness grounds, and will refund any amount received in full.

6. Payment and Invoicing

• Accepted methods: corporate bank transfer, PayPal online payment, and instalments or milestone payments as agreed in a contract. Availability is shown at checkout and in the order confirmation.
• Currency and exchange: the currency and amount in the order confirmation govern. Bank charges, exchange differences and withholding taxes arising from cross-border payment are borne by the payer unless agreed otherwise.
• Invoices: we issue VAT invoices against amounts received. You must provide an accurate invoice title, tax number and delivery details at ordering; re-issuance costs caused by incorrect details are borne by you.
• Late payment: if payment is more than 15 days overdue we may suspend delivery or service, or cancel the order, and reserve the right to claim damages.

7. Delivery and Acceptance

Delivery may take the form of account and licence issuance, API key and quota activation, software or hardware shipment, or remote or on-site implementation. Digital products are deemed delivered when the activation credentials are issued; hardware is deemed delivered when signed for by the carrier. Unless the order provides otherwise, you must complete acceptance within 5 business days of delivery; absent written objection in that period, acceptance is deemed passed. Acceptance criteria are those in the technical proposal and acceptance checklist attached to the order.

8. Cancellation, Refunds and After-Sales

• Not yet delivered: you may cancel in writing before delivery, and we refund amounts received in full less third-party costs already incurred.
• Delivered digital products and licences: because they can be copied and used immediately, no refund is available without cause. Where a product is defective, not as agreed, or cannot be used normally, we or the supplier will repair, replace or refund the unused portion. Mandatory statutory rights are unaffected.
• Computing and quantum resources: billed per the cycle and actual usage stated in the order; consumed resources are non-refundable.
• Custom and project services: billed by milestone; completed and accepted milestones are non-refundable.
• Timing: approved refunds are initiated within 7 business days. Settlement delays caused by payment channels are outside our control.

9. Special Terms for Computing, Model and Quantum Resources

Computing, inference and quantum resources depend on third-party infrastructure and shared supply, and are subject to queuing, quota adjustments, maintenance windows and supply fluctuation. You acknowledge and agree that:

• we do not warrant 100% availability; availability targets, incident response times and service credits are those in the SLA attached to the order. Absent an SLA, we provide resources on a commercially reasonable efforts basis;
• where an upstream supplier changes pricing, discontinues a product or alters quotas, we will notify you promptly and offer a substitute, a pro-rata refund or cancellation;
• resources may be used only for the purpose, region and account stated in the order, and may not be resold, time-shared or otherwise made available to third parties, nor used for mining or bulk computation unrelated to the Platform's business;
• quantum resources are largely experimental and research-stage; results are not guaranteed to outperform classical algorithms, and we make no warranty as to the performance, precision or scientific conclusions of any algorithm.

10. Supplier and Developer Obligations

Suppliers and developers who register interest or publish products through the Platform must ensure that their credentials, title to products, technical documentation and compliance status are true and valid; that products infringe no third-party intellectual property and contain no malicious code; that they satisfy export-control, data-security and AI-regulation requirements in China and in target markets; and that they provide after-sales support as promised. We may delist products, suspend settlement and pursue remedies for breach.

11. Prohibited Uses

You agree not to use the Platform or products obtained through it for:

• activities that violate the laws of the People's Republic of China or of your own jurisdiction;
• any violation of applicable export-control or economic-sanctions rules, including direct or indirect supply, resale or transhipment of products or technology to sanctioned countries, regions, entities or persons;
• research, development, production or use of weapons of mass destruction or their delivery systems, military end-uses, or any use contrary to international humanitarian law;
• infringement of intellectual property, trade secrets, personal information or other lawful rights;
• generating or disseminating unlawful or harmful content, fraud, false advertising, or harm to minors;
• circumventing billing or quotas, or crawling, scanning, penetrating, denial-of-service attacking or otherwise disrupting the Platform;
• using AI output, without verification, in high-risk contexts requiring professional qualification or human review, such as medical diagnosis, legal advice or investment decisions.

12. Intellectual Property

Interface designs, text, graphics, trademarks, code and database rights in the Platform belong to us or the relevant rights holders. They may not be copied, modified, distributed, reverse-engineered or used commercially without written permission. Intellectual property in third-party products belongs to the supplier or its licensors, and use is governed by the accompanying licence.

13. User Content and AI Output

You are responsible for requirement descriptions, documents and conversation content you submit, and warrant that you hold the necessary rights and that they are lawful. You grant us a limited licence to use them as necessary to perform the contract, provide support and conduct security review. AI-generated content is for reference only and may be inaccurate, incomplete or out of date; it does not constitute a technical warranty, legal advice or an offer to contract, and you should verify it before relying on it.

14. Force Majeure and Limitation of Liability

We are not liable for interruption or delay caused by events beyond our reasonable control, including natural disasters, war, epidemics, governmental acts, failure of basic telecommunications or power, large-scale failure of third-party infrastructure, or cyber-attacks, provided we notify you promptly and mitigate the loss. To the maximum extent permitted by law, we are not liable for indirect loss, loss of profit, loss of goodwill or loss of data, and our aggregate liability for any order shall not exceed the amount you actually paid for that order. Nothing in this clause excludes liability that cannot lawfully be excluded.

15. Changes and Termination

We may change, suspend or terminate parts of the service for business, compliance or security reasons. For paid orders we will give advance notice and handle delivery or refund appropriately. You may stop using the Platform and close your account at any time. If you materially breach these Terms we may restrict functionality, suspend or terminate your account, and reserve all remedies.

16. Notices

We give notice through announcements on the Platform, in-product messages or the email address you registered, effective on successful dispatch. You must keep your contact email valid; consequences of an invalid address are yours. Notices to us should be sent to caihui@alu.scu.edu.cn.

17. Governing Law and Dispute Resolution

The formation, validity, interpretation, performance and dispute resolution of these Terms are governed by the laws of the People's Republic of China (for this purpose excluding the laws of the Hong Kong SAR, the Macao SAR and the Taiwan region). Disputes shall be resolved through friendly negotiation; failing that, either party may bring proceedings before the competent people's court in Chengdu. For cross-border transactions the parties may agree on arbitration in a written contract.

18. Miscellaneous

If any provision is held invalid or unenforceable, the remaining provisions remain in effect. These Terms and the Privacy Policy constitute the entire agreement between you and us regarding use of the Platform; where they conflict with a separately executed written contract, the written contract prevails. The Simplified Chinese version of these Terms prevails.

Operating entity: Zhongshu Huizhi Technology (Chengdu) Co., Ltd.
Unified Social Credit Code: 91510100MADFR34B5H
Registered address: Unit 1, 3/F, Building 3, No. 469 Qingyun North Road, Puxing Subdistrict, Xinjin District, Chengdu, Sichuan Province, China (Sichuan Chengdu Xinjin Economic Development Zone)
Email: caihui@alu.scu.edu.cn · Tel: +86 199 5028 4149

The Simplified Chinese version of these Terms prevails. Other language versions are provided for convenience only; in case of ambiguity, the Chinese version controls. The ICP filing number displayed in the footer is subject to the record held by the Ministry of Industry and Information Technology filing system.