如何采购平台上的商品与服务?

您可通过本页表单或商品页"咨询/加入购物车"提交采购需求,我们将在 1 个工作日内响应并提供正式报价单;双方确认后签署合同,按合同约定交付与验收(验收期为 5 个工作日)。

支持哪些支付方式与币种?

目前支持对公转账(银行电汇)结算,支持人民币、美元等 10 种以上币种报价;PayPal 等在线支付通道正在接入,开放后会在结算页直接显示。未发货订单可申请全额退款;已交付的数字商品按服务条款中的退款规则执行。

算力、模型与量子计算资源的可用性如何保障?

此类资源受上游供给与配额波动影响,我们不承诺 100% 可用时长,具体服务水平(SLA)以订单附件为准。如遇上游断供,我们将提供替代方案或按比例退款。

平台支持哪些语言与交付地区?

网站提供中文、英文等 11 种语言界面,支持全球交付与本地化实施。跨境交付遵循"合规先行"原则,含出口管制与制裁筛查、数据出境合规、知识产权、税务与关税评估。

我的数据如何被处理?

个人信息与业务数据存储于中国境内的云服务节点。处理范围、保留期限与您的权利详见隐私政策;交易双方的权利义务见服务条款。

How do I purchase products or services on the platform?

Submit your request via the inquiry form on this page or the "consult / add to cart" button on any product page. We respond within 1 business day with a formal quotation. After both parties confirm, a contract is signed and delivery follows the agreed scope, with a 5-business-day acceptance period.

Which payment methods and currencies are supported?

Bank transfer (wire) is currently supported, with quotes in CNY, USD and 10+ other currencies. Online channels such as PayPal are being integrated and will appear at checkout once available. Unshipped orders are fully refundable; delivered digital goods follow the refund rules in the Terms of Service.

How is availability of computing, model and quantum resources guaranteed?

These resources depend on upstream supply and quota fluctuations. We do not promise 100% uptime; the applicable SLA is defined in the order annex. If upstream supply is discontinued, we provide an alternative or a pro-rata refund.

Which languages and delivery regions does the platform support?

The site offers 11 interface languages including Chinese and English, with global delivery and localized implementation. Cross-border delivery follows a compliance-first principle including export-control and sanctions screening, data-transfer compliance, IP, tax and customs assessment.

How is my data handled?

Personal and business data is stored on cloud nodes located in mainland China. See the Privacy Policy for processing scope, retention and your rights, and the Terms of Service for contractual obligations.